Grievance Officer
Published under Rule 3(2)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023.
Operated by: Suvidha Technologies, Bengaluru, 560077
Grievance Officer: not yet published. Complaints sent to the address below are handled under the same timelines while this is being appointed.
Email: grievance@orrgo.com
What this is for
- Content about you that you want removed, including a photograph in which you are identifiable
- A complaint we have already answered, where you disagree with the answer
- Anything about how your personal data has been handled
For ordinary help — a report that will not post, an account you cannot get into — support is faster.
What happens, and when
- Within 24 hours — we acknowledge receipt.
- Within 15 days — we resolve it and tell you what we did.
- Content showing a person in a private act, or nudity, is removed within 24 hours of a valid complaint.
What to include
The link to the report or comment, what is wrong with it, and how to reach you. If you are asking for removal of something that shows you, say so — we do not need proof of identity to take a photograph down while we look.